Dave Chapman, Director
Dave joined the company in February 2004 as Client Services Executive with the prime role to work closely with clients, focusing on performance management and ensuring contractual compliance. This client facing role was also combined with a shared responsibility to develop new areas of business, including the launch of the debt collection company, Rossendales Collect.
Following his success in both roles he was appointed to the Board in November 2005 in the role of Client Services Director. Prior to joining Rossendales Dave began his career in Local Government in 1985 joining Rossendale BC where he held the position of Senior Recovery Officer leaving in 1995 to join Hyndburn BC as Assistant Local Taxation Manager. In 1999 he joined Bury MBC as Revenues Manager responsible for all aspects of Council Tax, NNDR, and Sundry Income.
Dave is a corporate member of the Institute of Revenues Rating and Valuation (IRRV) and lectures to Local Government staff on various IRRV national courses throughout the country including Preston, Bury and Darlington Colleges. Dave is very active within the IRRV, being the first and only National Council Member to be elected from the bailiff profession. He is the current Chair of the Revenues Faculty Board and Vice Chair of the Law Research and Education Committee. He is a National Speaker at conferences and past President for the Lancashire and Cheshire Association. Dave also sits on the Executive Council of the Enforcement Services Association.
Following a restructure of the Board in 2007, his role changed to Customer Services Director where his key areas of responsibility now are in the customer facing areas of the company, maintaining and increasing client satisfaction levels, working on all business tenders and contributing to the overall development of the business.
