On Friday 3rd February 2012, MP Jake Berry opened the new catering facilities at enforcement & debt collection firm Rossendales, which will be managed and staffed with students and personnel from Accrington & Rossendale College.

Jake Berry, MP for Rossendale and Darwen officially opens
Rossendales' new canteen in the presence of from left,
Chris Bloodworth Rossendales' Learning and Development Director,
Helen Lockwood, Chief Executive of Rossendale Borough Council,
Mike Damms, Chief Executive of the
East Lancashire Chamber of Commerce,
Jake Berry MP for Rossendale and Darwen,
Julie Green-Jones, Rossendales Chairman,
Mike Shang, Rossendales Managing Director

If you want to lend support to The Campaign for Change, read our blog which contains our thoughts on the industry and what needs to be done for it to be professionalised.

Rossendales Fact File October 2011

• 1972 - the year Rossendales was formed.
• 400,000 - the number of cases dealt with by the Rossendale Group  during the last financial year 2010-2011.
• 0.02% - the percentage of complaints recorded last year.
• 185 - the number of staff employed by Rossendales at its offices in Lancashire.
• 203 - the number of bailiffs and field operatives Rossendales have across the UK.
• £92m - the amount of taxpayers’ money collected last year by the Rossendales Group.
• Less than 1% - goods actually removed by Rossendales bailiffs.
• 430 - number of incidents of violence/aggression against Rossendales Bailiffs.
• 1,492,315 - number of outbound calls made by Rossendales to debtors last year.
• 375,562 -number of inbound calls into Rossendales by debtors last year.
• 9,503 - number of calls dealt with by the Rossendales Welfare Department dedicated to the Advice Sector and the Vulnerable.
• 85,900 - number of payment arrangements.
• 12 - the number of weeks it takes to complete the Rossendales bailiff training programme which includes, shadowing of a bailiff, a Company overview, an educational masterclass in Laws of Local Taxation, Health & Safety, DPA, Equality & Diversity, Laws & Practicality of Distress, Conflict Management leading to County Court certification and the Industry Examination.

Nationally

• 4 million - the total number of cases issued to bailiffs per year in respect of all debt types.
• £1bn - the debt value issued to bailiffs in 2008-09, enough to pay for 30,000 newly-qualified NHS nurses and 20,000 new police recruits.
• £2.5bn - the amount of unpaid council tax recorded between 2003-2010.
• 2.97million - summonses issued 2009-10 in respect of local taxation.
• 1.4 million - council tax Liability Orders issued to bailiffs last year.
• £35 - the additional amount added to every council tax bill to subsidise those that do not pay.
• £650m - the amount collected by bailiffs in 2008-09 in respect of fines and taxes for central and local government.
• 1 - the percentage of cases nationally where goods are actually removed by bailiffs.

Rossendales are delighted to be amongst 300 of the regions Finance Elite who will be descending on East Lancashire to see over 80 finalists’ battle it out for 12 prestigious awards.

For the second year running employees from Rossendales are hitting the pavement from May 19 with more than 125,000 other employees as part of the world’s largest health and wellbeing initiative, the Global Corporate Challenge (GCC). Encouraging employees to be involved in the GCC assists in improving the overall health, wellbeing, morale and energy levels of their workforce. 

Rossendales are pleased to announce that Paul Suffield has been appointed to the Board of Directors.

Rossendales live up to their name as the Premier Enforcement Agency in the UK as they publish their first High Court Enforcement quarterly statistics to the Ministry of Justice of 94.6p in the £ on enforceable judgments,  representing the best in the profession.

Rossendales are proud to announce that our Customer Services Director, Dave Chapman IRRV (hons) was elected by the IRRV Council as its Junior Vice President for 2010/11 at the round of Council meetings last week. With normal progression this could mean that Dave will be the National President of the Institute in 2012. Dave was the President of the Lancashire and Cheshire Association in 2004  has been an elected member of the Council since 2005 and is currently the Chair of both the Local Taxation and Revenues Faculty Board and the Law and Research Committee.

Rossendales are delighted to have secured the services of Vernon Phillips to strengthen the team and assist in the Company’s strategic expansion plans.