Rossendales Fact File October 2011

• 1972 - the year Rossendales was formed.
• 400,000 - the number of cases dealt with by the Rossendale Group  during the last financial year 2010-2011.
• 0.02% - the percentage of complaints recorded last year.
• 185 - the number of staff employed by Rossendales at its offices in Lancashire.
• 203 - the number of bailiffs and field operatives Rossendales have across the UK.
• £92m - the amount of taxpayers’ money collected last year by the Rossendales Group.
• Less than 1% - goods actually removed by Rossendales bailiffs.
• 430 - number of incidents of violence/aggression against Rossendales Bailiffs.
• 1,492,315 - number of outbound calls made by Rossendales to debtors last year.
• 375,562 -number of inbound calls into Rossendales by debtors last year.
• 9,503 - number of calls dealt with by the Rossendales Welfare Department dedicated to the Advice Sector and the Vulnerable.
• 85,900 - number of payment arrangements.
• 12 - the number of weeks it takes to complete the Rossendales bailiff training programme which includes, shadowing of a bailiff, a Company overview, an educational masterclass in Laws of Local Taxation, Health & Safety, DPA, Equality & Diversity, Laws & Practicality of Distress, Conflict Management leading to County Court certification and the Industry Examination.

Nationally

• 4 million - the total number of cases issued to bailiffs per year in respect of all debt types.
• £1bn - the debt value issued to bailiffs in 2008-09, enough to pay for 30,000 newly-qualified NHS nurses and 20,000 new police recruits.
• £2.5bn - the amount of unpaid council tax recorded between 2003-2010.
• 2.97million - summonses issued 2009-10 in respect of local taxation.
• 1.4 million - council tax Liability Orders issued to bailiffs last year.
• £35 - the additional amount added to every council tax bill to subsidise those that do not pay.
• £650m - the amount collected by bailiffs in 2008-09 in respect of fines and taxes for central and local government.
• 1 - the percentage of cases nationally where goods are actually removed by bailiffs.